Thank you for choosing kevinpetsupplies.com! To ensure that you have a clear understanding of our shipping services, the following are the relevant terms and conditions regarding shipping. Please read carefully before placing an order.

  1. Shipping methods
    We offer a variety of shipping methods for you to choose from.
    At checkout, you can choose the appropriate shipping method. The shipping cost will be displayed at checkout based on your shipping address and selected shipping method.
  2. Shipping costs
    Shipping costs will vary depending on the weight of your order, the destination, and the shipping method you choose. We will automatically calculate and display the relevant costs when you check out. Some areas may enjoy free shipping. For specific circumstances, please check the relevant promotions on the website or contact our customer service team.
  3. Order processing and delivery time
    Once you successfully submit your order and complete the payment, we will process and ship it within 2-3 business days.
    Processing time may vary due to inventory availability, order volume or other unforeseen factors. If there is a delay, we will promptly notify you by email or SMS.
  4. Delivery area
    Our current delivery service mainly covers domestic areas. For international delivery services to specific regions or countries, please check whether it is supported during checkout, or contact our customer service team via email for further information.
  5. Liability during transportation
    We will provide you with a tracking number after the product is shipped, and you can track the order status through the logistics company website we provide.
    We will do our best to ensure that your order is delivered on time, but we cannot be held responsible for delivery delays caused by weather, natural disasters, traffic delays or other force majeure factors.
  6. Lost or damaged goods
    If the goods you received are damaged or lost, please contact us immediately. You should report the problem to us within 48 hours of receiving the goods, provide photos of the goods and order information, and we will process a refund or re-shipment for you.
    Before you receive the goods, if the goods are lost or damaged in transit, we will communicate with the logistics company and try our best to help you solve the problem. Please make sure to provide an accurate delivery address to avoid delivery delays or errors caused by address problems.
  7. Delivery confirmation
    Please check the integrity of the package when you receive the goods. If the package is obviously damaged, please indicate and take photos when signing for it. We will process a refund or re-shipment depending on the situation.
    We are not responsible for any unsuccessful delivery caused by you providing an incorrect address or being unable to receive the package. If the order cannot be delivered due to an address problem, you will be required to bear the cost of re-delivery.
  8. Returns and Exchanges
    If you are not satisfied with the product or need to return it, please follow our [Refund Terms].
    When returning the product, you need to bear the return shipping costs, unless the return is due to product quality problems or we sent the wrong product.
  9. Privacy and Address Security
    During the purchase process, you need to provide an accurate delivery address, phone number and other relevant information to ensure smooth delivery. We strictly protect your personal information and handle your data in accordance with our [Privacy Policy].
  10. Shipping Time
    Although we try our best to ensure on-time shipment and delivery, please note that shipping time may be affected by the following factors:

Weather conditions or natural disasters;
Traffic problems or public holidays;
Logistics service capabilities in the delivery area.
We will try our best to ensure that the order is delivered on time, and we will notify you in time if any delay occurs.

  1. Special delivery requirements
    If you have special delivery requirements (for example, specify delivery time, specify courier company, etc.), please note when placing an order. We will try our best to meet your needs, but there may be some restrictions based on actual conditions.
  2. Contact us
    If you have any questions about the shipping terms or need to know more about the delivery, please contact us through the following methods:

Email: kevincluess@kevinpetsupplies.com
Tel: 914-895-5587
We are committed to providing you with quality