Thank you for choosing kevinpetsupplies.com! We are committed to providing you with high-quality pet supplies and ensuring that your shopping experience is as smooth as possible. If you are not satisfied with your purchase, here is our refund policy and related terms:

  1. Refund Policy
    Refundable Items: You can apply for a refund within 7 days of receiving the product. The product must be unused, unopened and well packaged.
    Non-Refundable Items: The following items are not refundable:
    Fragile items after use;
    Any other items that we clearly mark as non-refundable on the product page.
  2. Refund Process
    If you wish to request a refund, please contact us by email within 14 days of receiving the product.
    Please provide your order number, product name, and detailed reason for the refund request. We will review the refund request within 2-3 business days after receiving it.
    If the refund request is approved, you will receive a refund confirmation and the product will be returned. The refund will be processed within 7-10 business days after the return is confirmed.
  3. Return Fees
    If the refund is due to product quality issues or our mistakes (such as sending the wrong product), we will bear the return shipping costs.
    If the return is due to personal reasons (such as dislike, wrong purchase, etc.), the return shipping fee shall be borne by the customer.
  4. Refund Method
    The refund will be returned through the original payment method, and the specific method depends on your payment method:

Credit/debit card payment: the refund will be returned to the original payment card.
Other payment methods: the refund will be returned to your payment account.

  1. Refund Restrictions
    We reserve the right to reject any refund application that does not comply with the refund policy or abuses the refund.
    If your refund application does not comply with the refund policy, we will explain the reason to you via email.
  2. Special Circumstances
    If the product you received has quality problems or is damaged, please contact our customer service team within 48 hours of receiving the product, and we will provide you with a return or exchange service. Please keep photos of the product and packaging so that we can verify the problem.
  3. Contact Us
    If you have any questions about the refund policy or need to apply for a refund, please contact us through the following methods:

Email: kevincluess@kevinpetsupplies.com
Phone: 914-895-5587
We appreciate your understanding and support and are committed to providing you with a better shopping experience and service!