Welcome to kevinpetsupplies.com! To ensure your shopping experience is smooth, we have compiled some frequently asked questions and answers. Please review the following to help you better understand our services and terms.

  1. How do I place an order?
    To place an order on kevinpetsupplies.com, simply browse our product catalog, select the items you want and add them to your shopping cart. Once you have made your selections, you can proceed to the checkout page, fill in your delivery information and choose a payment method. Once your order is successfully placed, we will send you an order confirmation email.
  2. Can I modify my order?
    Once the order is completed and paid, we will process it as soon as possible. If you need to modify your order, please contact us within 24 hours of placing the order. After 24 hours, the order may have been processed or shipped and cannot be modified at that time.
  3. How do I check the status of my order?
    You can check the status of your order by logging into your account and going to the “My Orders” page. We will also provide you with order updates via email or SMS.
  4. How are the items shipped?
    We offer a variety of shipping methods, and the specific delivery time and cost will be displayed at checkout. Usually, the order will be shipped within 2-3 working days after the payment is successfully made. The specific delivery time depends on your address and the delivery method you choose.
  5. How to return or refund?
    If you are not satisfied with the product, you can apply for a return within 7 days after receiving the product. The product must be unused, unopened and well packaged. For more information about the refund process, please refer to our [Refund Terms].
  6. Is the product quality guaranteed?
    All our products are strictly screened to ensure quality. If the product you received has quality problems or is damaged, please contact us within 48 hours after receiving the product and we will provide you with a return and exchange service.
  7. Can I change the delivery address?
    If your order has not been shipped yet, you can contact customer service to change the delivery address. Please try to make a request within 24 hours after placing the order. After the time limit, the address change may not be processed.
  8. What are the payment methods?
    We accept a variety of payment methods, including but not limited to:

Credit card (such as VISA, MasterCard, American Express)
Debit card
PayPal (if applicable)
All supported payment methods will be displayed when paying, and you can choose the most convenient method.

  1. How to register an account?
    You can click the “Register” button on the homepage or checkout page of the website and fill in your basic information to create an account. After registration, you will be able to easily manage orders, view purchase history and enjoy more discounts.
  2. Why didn’t I receive a confirmation email?
    If you don’t receive a confirmation email, please check your spam folder first. If you still don’t receive an email, you can contact us at kevincluess@kevinpetsupplies.com and we will help you confirm the status of your order.
  3. How to contact customer service?
    If you have any questions or need help, please contact us through the following methods:

Email: kevincluess@kevinpetsupplies.com
Phone: 914-895-5587